Chelsea Renau Ex

Length	B 3.5" C 10" S 6.75" N 2.5"
SKU	5123
Collection	O'solite
Color Shown	8/32
Cap Construction	Open Cap
Cap Size	Average
Hair Type	Synthetic
Weight	2.5 oz

We understand that it is difficult buying online when you are unable to try selected item(s) for style or colour to suit your desired outcome. We offer 85% refund on the purchase price excluding postage if you are not 100% satisfied with the style or colour. All returns are on clients cost of postage and handling. For example, if your wig cost $100.00 then you will incur 15% restocking fee your, your total refund amount will be $85.00

Eligible Refund

• Must be in perfect condition, factory standards, unaltered, unworn, undamaged, and with all tag(s) attached and in original packaging
• A restocking fee of 15% applies to ALL returned items

Ineligible Refund

• Items not eligible for refund: custom design pieces, item tried on or worn on, no smell e.g. Perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, beauty/makeup or sale items.

HOW TO REQUEST REFUND

• Customers must notify the problem and desire to refund. Requests for refund must be made within 2 business days once the product has been received by postage. Refunds must be clearly pre–authorised by Cheveux on Hay. Please contact on orderstatus@cheveuxonhay.com.au to obtain RMA (return merchandise authorisation) Number. Without a RMA the item(s) will incur a 50% unauthorised product fee. However the goods must be returned as per the eligible refund clause stated above.
• Items must be returned within 24 hours from the time you receive your RMA number.
• Cheveux on Hay has the rights whether items have been misused or treated in any way.
• Items must be sent back via REGISTERED post, we take no responsibility for lost items.